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BPO

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BPO Is Evolving in the U.S. Market

AI is accelerating the transformation of BPO. Routine tasks are increasingly automated, but that does not diminish the need for outsourced support.

Sep 28, 2026 · 3 min read

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Case Study: Transforming Patient Support Through Managed BPO

A pharmaceutical company piloted a managed patient-care team with Emerge for Zepbound support by phone, email, and chat, then widened the work.

Jul 3, 2025 · 3 min read